Measure and evaluate performance

  • Using financial and management information measure and evaluate the suppliers' performance but also the professional procurement influence exerted within the organisation.
  • Where appropriate, share information with the suppliers and seek feedback from them - what could you have done differently to streamline the process or enable them to provide you with better value for money.
  • Carry out a formal evaluation of major procurement exercises to determine what went well and what could have been better.  Determine what you would change in the future and implement these changes.  Publish a Lessons Learnt document and consider using this, for example, as practical case study material in future staff awareness and training courses.
  • Use regional procurement networking groups to compare yourself with other institutions. If someone is doing better consider contacting them and seeing if you can learn from their experiences.